Job Description

About the Company Anchor Loans is one of several operating companies owned by Pretium (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint. Anchor Loans, established in 1998, is the nation's leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers. Position Summary This position is responsible for ensuring that appraisal requests are placed with qualified appraisers in compliance with appraisal independence requirements. Ensures appraisals are received within department established agreements. This includes: obtaining report revisions; queue management for outstanding files; and returning complete appraisal services to clients. Essential Duties & Responsibilities Assign and track appraisal products ordered by clients Ensure established Service Level Agreements (SLA's) are reached and reports are delivered in a timely manner. Input accurate product fees and ensure fee variances are reasonable Plan, coordinate and track the pipeline of appraisal orders utilizing reports and proprietary software. Provide and maintain a high level of customer service to clients and appraisers Effectively communicate order status with clients, underwriting, capital markets and management. Manage all appraiser communications on behalf of clients and update communication logs within delivery platforms. Responsible for recruiting, hiring, and counseling appraisal vendors. Prepare reports, as required by management that reflect appraisal activities. Provide department associates with administrative and general office support as needed. Adherence to department policies and procedure Other duties and responsibilities to support departmental goals and objectives where required Requirements High School diploma or equivalent. Bachelor's Degree preferred. 2+ years of recent customer service experience Previous Mortgage and/or Appraisal experience is preferred but not required AMC/AC experience is preferred but not required Excellent analytical, problem-solving and organizational skills Strong computer skills including Microsoft Office (MS Word, Excel, Outlook) Excellent communication skills Detail-oriented, excellent organizational skills, and impeccable writing and grammar skills. Ability to work in a fast pace environment while maintaining a high level of accuracy; Ability to work on multiple projects with the flexibility for changing priorities Ability to prioritize multiple tasks, meet deadlines and work under pressure. Work Environment: This is a hybrid position which requires in-office reporting to Anchor's Thousand Oaks office on Tuesday, Wednesday, and Thursday. Remote work is optional Monday and Friday. Compensation: The base pay range for this position is $22-$23 her hour, plus an annual discretionary bonus based on performance of the individual and company. Benefits Medical, Dental, Vision, Life, AD&D insurance Vacation and sick leave 401k plan with employer match Onsite gym 12 paid holidays annually Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic. Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 ("CCPA"). A copy of Anchor's California Privacy Policy can be found at Privacy Policy (anchorloans.com) Anchor Loans

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