Desktop Support Specialist Job at ICON Consultants, LP, Sugar Land, TX

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  • ICON Consultants, LP
  • Sugar Land, TX

Job Description

Overview:

We are seeking a dedicated and customer-focused IT Support Specialist to join our US IT Operations team. This role is vital in ensuring smooth desktop support across the Sugar Land campus and remote US locations. The ideal candidate is enthusiastic about technology, eager to solve problems, and thrives in a fast-paced environment.

What You Will Do:

  • Provide day-to-day desktop support for US IT Operations.
  • Monitor and manage the Sugar Land IT Team’s ticket queue; resolve tickets remotely and onsite.
  • Offer IT support during conferences and on-campus meetings.
  • Handle imaging, deployment, and returns of laptops for new hires, equipment replacements, and other use cases.
  • Contribute to IT operational projects alongside the Sugar Land team.

Minimum Requirements:

  • 1–3 years of experience in an IT support or help desk role.
  • High School Diploma or equivalent.

Preferred Qualifications:

  • Associate’s or Bachelor’s Degree in Information Technology or related field.
  • Intermediate to advanced proficiency with Microsoft Office Suite.
  • Strong analytical and troubleshooting skills.
  • Self-motivated, detail-oriented, and able to follow processes with minimal supervision.

Job Tags

Remote job,

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