Job Description

The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented. The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments: Clean and maintain hotel guest rooms, public areas and laundry within the hotel per established protocols, including but not limited to: Removal of all used and unused linen/terry from room; Disinfect all high touch surfaces and unused amenities; Clean bathrooms; Clean glass and mirrors, dust and polish furniture and equipment; Replace burned out light bulbs; Remake beds with clean linens; Replenish supplies such as drinking glasses, writing supplies and bathroom supplies; Empty wastebaskets and transport other trash and waste to disposal areas; Clean rugs, carpets upholstered furniture and draperies; Ensure usage of approved cleaning chemicals; Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies; Maintain cleanliness and organization in all work areas; Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required; Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen; Make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy; Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines; May be required to train newly hired associates and support on-going performance development; Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment when applicable; Observe precautions required to protect hotel and guest property, report damage, theft and found articles to supervisor; Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and Any and all other work as required to complete the primary purpose of the position. Preferred prior experience includes previous hotel housekeeping or other applicable cleaning experience and prior customer service experience. Preferred education is a high school diploma or equivalent. Physical requirements include ability to lift a minimum of 50lbs occasionally and 20lbs regularly, ability to bend and squat repeatedly, and ability to walk and stand for duration of scheduled shift. Flexibility to work day shifts, early mornings, evenings, nights, weekends and holidays is required.

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