Job Description

Job Title: Project Operations Coordinator

Location: Remote
Schedule: 9am-5pm US PST

About the Company

We are a fast-growing tech company revolutionizing the arrival experience for corporate enterprises and multifamily properties. Our mission is to simplify how businesses, communities, employees, and residents interact with their spaces. Our team is committed to operational excellence and exceptional service delivery, and we’re looking for someone who shares these values to help drive internal operations success.

Role Overview

We are seeking an organized, proactive, and data-driven Project Operations Coordinator to support our customer-facing teams by managing internal projects, coordinating tasks, and ensuring seamless execution. This role is critical in enabling our customer teams to deliver exceptional service by handling the behind-the-scenes work that keeps everything running smoothly. The ideal candidate will have experience working with enterprise clients , strong technical proficiency , and a process optimization mindset to drive efficiency and effectiveness.

Ideal candidates for this role are detail-oriented, flexible, tech-savvy, and reliable. They excel in managing large, complex clients , thrive in a fast-paced, high-growth SaaS environment , and are comfortable navigating multi-stakeholder engagements.

Key Responsibilities

Client Experience & Project Coordination

• Enterprise Client Management: Support large-scale clients by ensuring seamless coordination and execution of internal projects that impact customer experience.

• Task Management: Organize and prioritize tasks for customer-facing teams, ensuring projects stay on schedule and deliverables are met.

• Documentation & Process Alignment: Maintain detailed records, project plans, and workflows to ensure team alignment and consistency.

• Stakeholder Navigation: Work cross-functionally to ensure that all teams and departments are aligned with customer success objectives.

• Progress Monitoring: Track project milestones and deliver updates to ensure smooth execution.

Operational Excellence & Data-Driven Processes

• Process Optimization: Develop, refine, and implement operational workflows to improve efficiency and scalability.

• Data Analysis: Leverage customer data to identify trends, optimize processes, and improve decision-making.

• Problem-Solving: Address day-to-day challenges with a solution-oriented mindset and minimal supervision.

• Tool Management: Use project management and collaboration tools (e.g., Asana, Trello, Salesforce, HubSpot) to organize and streamline operations effectively.

Customer Communication & Problem-Solving

• Technical Proficiency: Ability to understand and translate technical concepts into clear, customer-facing language.

• Proactive Issue Resolution: Identify and resolve potential bottlenecks before they escalate.

• Cross-Team Communication: Serve as the internal hub for coordinating between teams, ensuring clarity and consistency across projects.

• Customer-Centric Mindset: Actively contribute to improving customer success strategies based on data insights and direct interactions.

Who You Are

• Enterprise Client Experience: Comfortable managing large, complex customers with multiple stakeholders.

• Process-Oriented & Data-Driven: Strong background in optimizing customer success workflows and analyzing customer data.

• Proactive & Adaptive: Thrives in a fast-paced SaaS environment and embraces rapid changes.

• Strong Communicator: Ability to translate technical information into customer-friendly language.

• Tech-Savvy: Quick learner with experience using modern tools and technology to optimize workflows.

• Detail-Oriented & Organized: Excellent project management skills, ensuring that no task slips through the cracks.

Qualifications

• Experience: Minimum 6+ years in operations, project coordination, or customer success roles , ideally within SaaS or enterprise-focused environments.

• Enterprise Client Experience: Proven ability to manage multi-stakeholder client relationships.

• Technical Skills: Proficiency in project management tools (e.g., Asana, Trello) and CRM platforms (e.g., Salesforce, HubSpot).

• Data Analysis: Experience in leveraging customer data to drive insights and improve processes.

• Communication: Strong verbal and written communication skills, ensuring clarity in team interactions.

• Language: English fluency required; Spanish or Portuguese is a strong advantage.

What We Offer

• Career Growth: Work with a dynamic and growing company in a role that directly impacts operational success.

• Collaborative Culture: Join a team that values transparency, collaboration, and continuous improvement.

• Work-Life Balance: Flexible working conditions tailored for a productive, contented work experience.

• Competitive Compensation: Salary and benefits tailored to your skills and contributions.

Join Us

If you’re an experienced Project Operations Coordinator who thrives in a fast-paced SaaS environment and has a strong background in enterprise client management, process optimization, and technical problem-solving , we’d love to hear from you. Apply today and help drive operational excellence at our company!

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