The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests within five feet; using guest last names during interactions; practicing proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors; assisting guests with directions, taxis, reservations, and inquiries; providing information about outlets, meeting rooms, amenities, and local attractions; delivering messages and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing and collecting claim checks; completing and maintaining ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts; calculating and collecting revenue when needed. Qualifications include a high school diploma or GED, a valid driver’s license with a clean driving record, being at least 18 years old, passing a criminal background and drug screen, and one month of related experience or equivalent education and experience. Knowledge of customer service principles and skills in reading, writing, basic math, and effective communication are required. Ability to operate a manual transmission and perform parallel parking is highly desirable. The job requires physical activities such as talking, hearing, sitting, standing, running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, and crawling. Lifting up to 100 pounds occasionally is required. Work is mostly outdoors in varying weather conditions. Travel up to 5% may be required.
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